we introduced to you our Commercial Cut-Over Overview Table. This tool is available regularly updated on our Website and helps you to identify the adequate carrier for your booking during the transition period.

In case your bookings for sailings after cut-over are accidentally being placed with UASC instead of Hapag-Lloyd, there are two different scenarios which apply:

  • If you place your booking requests via UASC Webpage or via INTTRA Web or I-Desktop, UASC will inform you that your booking request was forwarded to Hapag-Lloyd and be taken care of accordingly. Hapag-Lloyd will process such requests and send you a Booking Confirmation in a timely manner. There is no need to resend your booking request to Hapag-Lloyd.
  • Bookings submitted to UASC via portals such as INTTRA I-LINK, GT Nexus, Cargo Smart and others as well as direct (bilateral) EDI bookings cannot be forwarded to Hapag-Lloyd for reasons of data integrity*. Such booking requests will have to be declined by UASC and we would like to ask you to re-submit them to Hapag-Lloyd.

Colleagues from Hapag-Lloyd or UASC will gladly assist you in this journey and help you to switch your bookings successfully from UASC to Hapag-Lloyd.

In case you have any questions on above, or you may need additional assistance, please do not hesitate to contact your local UASC or Hapag-Lloyd representative.
* Booking confirmations from a different carrier (Hapag-Lloyd) than the originally requested one (UASC) are not processed by your system and the booking will still be in pending status.

Source: Hapag Lloyd
2017-06-30

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