The criteria against which voters were asked to choose an award winner included maintenance of schedule integrity, effective and easy to use IT systems, professional customer service and comprehensive choice of ports of call on the trade. Asia Cargo News invited its readers to select the companies that had additionally demonstrated innovation and quality of service. The winners of these awards have traditionally been chosen by transportation service users, not a panel of judges. The accolade is therefore particularly significant as it signifies a vote of confidence in the carrier’s quality service by its customers and reflects true industry excellence.
Evergreen Line is committed to providing this quality service through consistent investment in people, ships and infrastructure to build a reliable global network with a highly efficient IT platform. The carrier’s award-winning e-commerce system enables customers to be updated on the latest progress of their shipments. Its professional customer service team work hard to provide solutions to shippers’ transportation demands, allowing them to seize business opportunities and enhance market competitiveness.
Hosted and organized annually by freight and logistics publication Asia Cargo News, the AFLAS awards conduct a comprehensive survey on transportation and logistics operators, including air and shipping lines, airports and seaports, logistics, 3PLs and other associated industry professionals. The awards are designed to honour organizations that have demonstrated leadership as well as consistency in their service quality, innovation, customer-relationship management and reliability.